Shipping, Delivery & Returns

Thank you for choosing Graceware. Your satisfaction is our priority, and we want to make your shopping experience with us convenient and delightful. Please familiarize yourself with our Shipping, Delivery, and Returns Policy to understand how we handle these essential aspects of your purchase.

Shipping and Delivery:

1. Shipping Locations: Graceware currently offers shipping within Pakistan, providing you with our exceptional products wherever you are.

2. Shipping Times: We aim to process and dispatch your orders swiftly. Shipping times are dependent on your location, chosen shipping method, and product availability. Estimated delivery times will be communicated during the checkout process.

3. Shipping Costs: Calculated based on destination, shipping method, and order value, shipping costs will be transparently presented during the checkout process.

4. Tracking Orders: Once your order is shipped, expect a confirmation email with tracking information. Stay informed and track the progress of your delivery effortlessly.

5. Delays:  While we strive to meet estimated delivery times, unforeseen delays such as weather or customs processing may occur. Your patience in such instances is sincerely appreciated.

Returns and Exchanges:

1. Returns Policy: Your satisfaction is our priority. If, for any reason, you are not satisfied, eligible items can be returned within 7 days of receiving your order. Please ensure items are in their original condition, with all tags and packaging intact.

2. How to Initiate a Return:

   - Contact our customer support team at 

    Email: Info@graceware.shop

     Phone #  0333 7555554

   - Provide your order number and a detailed reason for the return.

3. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return results from our error or a defective product.

4. Refunds and Exchanges: Once we receive and verify the condition of returned items, refunds will be processed to the original payment method, and exchanges will be shipped promptly.

5. Non-Returnable Items: Personalized or perishable goods are non-returnable unless they arrive damaged or defective.

6. Damaged or Defective Items: If you receive damaged or defective items, please contact us immediately. We will arrange for a replacement or refund, ensuring your satisfaction with Graceware.